Effective Date: 12 January 2026
Toumpa Pty Ltd (“Toumpa”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you use our mobile application (the “App”).
By creating an account or using Toumpa, you agree to the practices described in this Privacy Policy.
This Privacy Policy governs and prevails over any summaries, explanations, or highlights provided within the App or elsewhere.
We may collect the following categories of information when you use Toumpa:
Full name, email address, date of birth, and gender
Login credentials
Approximate location based on device settings or IP address (we do not collect precise real-time GPS location unless you explicitly enable it).
Profile preferences and personal details you choose to include
Information you upload or share within the App, including:
Photos, profile details, and written content
Questionnaire answers and match data
Messages, comments, and interactions with other members
You control what User Content you upload.
Features you use and how you interact with the App
Matches, likes, messages, and activity history
Access times, screens viewed, and click interactions
Device model, operating system, unique identifiers
IP address and approximate location
App version, crash logs, diagnostics, performance data
Subscription type, purchase amount, and transaction confirmations
We do not store credit card or banking details
Payments are handled securely through the Apple App Store or Google Play.
We process personal information based on one or more of the following legal grounds: your consent, performance of a contract, compliance with legal obligations, and our legitimate interests in operating and improving the Service.
Create and manage your account
Display profiles and User Content to other members
Deliver matching, messaging, and interaction features
Provide personalised matches and recommendations
Analyse usage to develop and test new features
Improve App stability and performance
Account confirmations and verifications
Safety notices and essential updates
Optional marketing communications (opt-out available)
Detect and prevent fraud, abuse, or violations
Enforce our Terms & Conditions and Community Standards
Monitor suspicious activity and block harmful accounts
Comply with laws, regulations, and court orders
Protect Toumpa’s legal rights and user safety
Toumpa uses automated processing and algorithms to:
Analyse your questionnaire answers
Compare compatibility scores with other members
Suggest matches based on shared traits
These systems help personalise your experience.
You may contact us for more information about how our matching algorithms work.
We do not sell or rent your personal data.
We may share your information only as described below:
Your profile details and User Content are visible to other users
Messages, comments, and shared content may be copied or redistributed by others outside of our control, including screenshots.
Trusted providers that help us operate Toumpa, including:
Hosting & cloud storage
Analytics (e.g., Firebase Analytics)
Crash reporting (e.g., Firebase Crashlytics)
Payment processors
They may only use your data as necessary to support the App.
We may share information when necessary to:
Comply with laws, legal processes, or lawful requests
Protect rights, safety, and prevent harm
Investigate fraud, misuse, or security issues
If Toumpa is sold, merged, or reorganised, personal data may be transferred to the new owner under strict confidentiality.
For example, when connecting third-party accounts or integrations.
Data is stored in Australia or overseas using secure, reputable providers.
We use:
Encryption (in transit and at rest, where applicable)
Access controls
Firewalls and security monitoring
No online service is entirely secure.
We cannot guarantee absolute protection against unauthorised access.
Keep your login details secure
Please notify us immediately of unauthorised access
You must comply with local laws when using Toumpa.
Your data may be stored or processed outside Australia.
We work with providers that use:
Standard contractual clauses
Technical and organisational security measures
By using Toumpa, you consent to international data transfers where necessary.
Depending on your location, you may have the following rights:
Please request a copy of your data or ask us to correct inaccuracies.
Request the deletion of your personal data.
We may retain specific data where required by law.
Opt out of marketing or specific data uses at any time.
Request a portable copy of your data (where applicable).
Email: info@toumpa.com
If unresolved, contact the OAIC: www.oaic.gov.au
We retain personal data:
Following account deletion, personal data is deleted or anonymised within a reasonable period, unless retention is required by law.
As required for legal obligations or dispute resolution
Backups may retain historical copies for a brief period before deletion.
Aggregated or anonymised data may be kept for research or improvement.
Toumpa may use:
Mobile identifiers
Analytics tools
Tracking technologies to understand usage and improve features
These do not collect additional personal information beyond what is described in this Policy.
Toumpa does not sell, trade, or rent personal information to third parties, including for targeted advertising or marketing purposes.
If a data breach occurs that is likely to result in serious harm, we will promptly:
Notify affected users, and
Notify regulatory authorities as required by law
Toumpa is for 18+ adults only.
We do not knowingly collect information from minors.
If a minor is identified, the account will be deleted immediately.
You can control specific privacy-related settings, including:
Push notifications
Location permissions
Photo uploads and profile visibility
Marketing email preferences
Disabling specific permissions may affect App functionality.
We may update this Policy periodically.
Minor changes take effect when posted.
Material changes may be communicated via email, in-app alerts, or notifications.
Your continued use of Toumpa after updates constitutes acceptance.
For privacy enquiries:
📧 info@toumpa.com
For general enquiries:
📧 info@toumpa.com
Postal Address:
📍
If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC):
🌐 https://www.oaic.gov.au